Customer Success Manager
You own the post-install relationship for a portfolio of 30–60 SMB fleet customers (12–50 trucks each). The job is part trusted advisor, part outcomes coach: you make sure operators actually use FleetSpring to lower their insurance premium, recover their tools, and exonerate their drivers — and you renew them when the year is up.
- 3+ years in B2B customer success, ideally with SMB-segment owner-operators (not Fortune-500 buyers)
- Comfortable on a phone with a small-fleet owner; comfortable in a spreadsheet walking through their fuel-savings numbers
- Bonus points for any prior life in fleet ops, dispatch, insurance, or commercial telematics